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	<title>Carl Lavin: The Business of News</title>
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		<title>Carl Lavin: The Business of News</title>
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		<title>Don&#8217;t Be a Fool: Annual Spoof Warning</title>
		<link>http://carllavin.wordpress.com/2012/03/29/dont-be-a-fool-annual-spoof-warning/</link>
		<comments>http://carllavin.wordpress.com/2012/03/29/dont-be-a-fool-annual-spoof-warning/#comments</comments>
		<pubDate>Thu, 29 Mar 2012 01:34:59 +0000</pubDate>
		<dc:creator>Carl Lavin</dc:creator>
				<category><![CDATA[Crowd sourcing]]></category>
		<category><![CDATA[Social networking]]></category>
		<category><![CDATA[User-generated content]]></category>
		<category><![CDATA[Web/Tech]]></category>

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		<description><![CDATA[There is no off season for spoofs. Remember the great video interview with Bono? It was really a Bono impersonator. The episode was an echo of a 2009  adventure when a film team exposed the low standards of a lot &#8230; <a href="http://carllavin.wordpress.com/2012/03/29/dont-be-a-fool-annual-spoof-warning/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=carllavin.wordpress.com&#038;blog=30198109&#038;post=279&#038;subd=carllavin&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><img class="alignright" src="http://www.pictures88.com/p/april_fools_day/april_fools_day_012.jpg" alt="" width="272" height="237" />There is no off season for spoofs. Remember the great video interview with Bono? It was really a <a href="http://bit.ly/Hp6Eqi">Bono impersonator</a>. The episode was an echo of a 2009  adventure when a film team exposed the low standards of a lot of <a href="http://www.guardian.co.uk/uk/2009/oct/14/tabloid-fake-celebrity-stories-hoax">reporting about celebrities</a>.</p>
<p>If the stories seemed far-fetched, it was because they were part of a series of fabrications about celebrities &#8212; made up and fed to tabloid newspapers by a documentary team that wanted to prove that journalists don&#8217;t check facts.</p>
<p>The Not-Bono interview with Jason Matterra was this year.</p>
<p>Spoofs don&#8217;t just happen with small newsrooms and celebrities. Last year, the very large Associated Press tripped up and fell for a spoof involving <a href="http://bit.ly/Hp7AuJ">GE and taxes</a>. Spoofs can happen any time, but they usually spike right around now.</p>
<p>As March 2012 draws to a close, it&#8217;s worth repeating <a href="http://carllavin.wordpress.com/2008/03/29/the-annual-spoo/">this warning</a>, a warning I send around the newsroom every year at this time:</p>
<p>The silly season is upon us. Many publications will be running corrections on April 3 for items they fail to see as pranks on April 1. Don’t let that happen to you – or to your readers.</p>
<p>One editor reminded me about a 1998 prank announcement that <a href="http://www.museumofhoaxes.com/guinness.html">fooled the FT</a>:</p>
<p>Guinness brewery issued a press release announcing that it had reached an agreement with the Old Royal Observatory in Greenwich, England to be the official beer sponsor of the Observatory&#8217;s millennium celebration.</p>
<p>According to this agreement, Greenwich Mean Time would be renamed Guinness Mean Time until the end of 1999. In addition, the famous observatory would refer to seconds as &#8220;pint drips.&#8221;</p>
<p>The <em>Financial Times</em>, not realizing that the release was a joke, broke the news in an article in which it discussed how some companies were exploiting the millennium excitement in order to promote their own brand names.</p>
<p>There are sure to be more examples this year. Have you seen any? Comment below.</p>
<p>Each year, the UK starts the day early, and in style. Some top 2010 and 2011 spoofs, from a friend&#8217;s list:</p>
<p>*<a href="http://www.telegraph.co.uk/news/newstopics/howaboutthat/7541455/Ferrets-key-to-bridging-the-digital-divide-between-cities-and-rural-areas.html">Ferrets to deliver broadband to rural areas</a>, Telegraph</p>
<p>*<a href="http://www.dailymail.co.uk/news/article-1262603/AA-jetpack.html">AA to use rocketman to rescue stranded motorists</a>, Daily Mail</p>
<p>*<a href="http://www.google.co.uk/intl/en/landing/translateforanimals/">Google launches translate for animals</a>, Google</p>
<p>Funny to read. Not so funny when they are re-told as real news.</p>
<p>That was two years ago. Every year brings a new type of spoof, and 2012 will be no different. In 2011, it was that hot, newsy Twitter feed. Too good to be true? Think twice, or three times.</p>
<p>A selective guide to fake Twitter feeds:</p>
<p><a href="http://twitter.com/bpglobalpr" target="_self">BP</a>, <a href="http://twitter.com/mayoremanuel" target="_self">Rahm Emanuel</a>, <a href="http://twitter.com/BronxZoosCobra" target="_self">Bronx Zoo cobra</a>, <a href="http://twitter.com/darthvader" target="_self">Darth Vader</a>.</p>
<p>Journalists sometimes are on the other side of this, playing their own spoofs on the public. Adam Penenberg reminded me that the history of journalistic spoofs extends back at least to <a href="http://bit.ly/Hp8IOY">Mark Twain&#8217;s account of a petrified man</a> in  1862.</p>
<p>Whether a colleague, activist or prankster, someone has a plan to spoof you, and to do it soon. Enjoy a good laugh, but please do your audience a favor. Don&#8217;t publish the material as fact. The reputation you protect may be your own.</p>
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		<title>My News: Joining a Great Team at CNN.com</title>
		<link>http://carllavin.wordpress.com/2012/03/14/my-news-joining-a-great-team-at-cnn-com/</link>
		<comments>http://carllavin.wordpress.com/2012/03/14/my-news-joining-a-great-team-at-cnn-com/#comments</comments>
		<pubDate>Wed, 14 Mar 2012 18:43:01 +0000</pubDate>
		<dc:creator>Carl Lavin</dc:creator>
				<category><![CDATA[Current Affairs]]></category>
		<category><![CDATA[Atlanta]]></category>
		<category><![CDATA[Carl Lavin]]></category>
		<category><![CDATA[CNN]]></category>
		<category><![CDATA[CNN.com]]></category>

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		<description><![CDATA[I am excited to be joining CNN.com. Meredith Artley, the managing editor of CNN.com, just sent this note to the staff: Everyone, please join me in welcoming Carl Lavin to the team as our Lead Homepage Editor. He will guide &#8230; <a href="http://carllavin.wordpress.com/2012/03/14/my-news-joining-a-great-team-at-cnn-com/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=carllavin.wordpress.com&#038;blog=30198109&#038;post=275&#038;subd=carllavin&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>I am excited to be joining CNN.com. Meredith Artley, the managing editor of CNN.com, just sent this note to the staff:</p>
<blockquote><p>Everyone, please join me in welcoming Carl Lavin to the team as our Lead Homepage Editor. He will guide the talented group that sculpts one of the most powerful pages on the web.</p>
<p>Check out Carl&#8217;s background &#8211; he was most recently the national managing editor for Main Street Connect, a network of local sites, where he was point for quality, innovation and editorial guidelines for more than 50 news sites in three states. But wait &#8211; there&#8217;s more &#8211; he was the managing editor of <a href="http://forbes.com/" target="_blank">Forbes.com</a> where he drove mad traffic, shaped their social media strategy, and led a team that wrote headlines and stories with voice out the wazoo. Before that he was the deputy managing editor for news at the Philly Inquirer. And he spent some time at The New York Times in a variety of leadership posts, including Washington news editor during the Clinton impeachment and <a>9/11</a>, graphics editor and deputy metro editor.</p>
<p>He has a reputation for being an inspiring leader who people love to work for and with, an audience-focused editor and an excellent communicator with sterling and swift news judgment.</p>
<p>Carl and his wife, Lauren, are in the process of moving from his home in Montclair, NJ to Atlanta. He starts at the end of the month.</p></blockquote>
<p>Many thanks to Meredith and everyone else at CNN who helped make this happen. There is already a post on <a href="http://eatocracy.cnn.com/2012/03/12/three-steps-to-cheesesteak-supremacy/">cheesesteak</a> to help a former Philly guy feel at home in Atlanta. Other tips? Add a comment here.</p>
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		<title>Happy Mario Day to the Cattabianis, Father and Son: Calendar Tips for Editors</title>
		<link>http://carllavin.wordpress.com/2012/03/10/happy-mario-day-to-the-cattabianis-father-and-son-calendar-tips-for-editors/</link>
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		<pubDate>Sat, 10 Mar 2012 15:59:21 +0000</pubDate>
		<dc:creator>Carl Lavin</dc:creator>
				<category><![CDATA[Business models]]></category>
		<category><![CDATA[Crowd sourcing]]></category>
		<category><![CDATA[Hyper-local]]></category>
		<category><![CDATA[Foursquare Day]]></category>
		<category><![CDATA[holidays]]></category>
		<category><![CDATA[Mario Day]]></category>
		<category><![CDATA[Pi Day]]></category>
		<category><![CDATA[Waffle Day]]></category>

		<guid isPermaLink="false">http://carllavin.wordpress.com/?p=264</guid>
		<description><![CDATA[Mario Cattabiani tracked the money flow in Pennsylvania state government like a master accountant. Rated as the most influential reporter in Harrisburg, Mario regularly lit up the front page of the Philadelphia Inquirer when I was the deputy managing editor &#8230; <a href="http://carllavin.wordpress.com/2012/03/10/happy-mario-day-to-the-cattabianis-father-and-son-calendar-tips-for-editors/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=carllavin.wordpress.com&#038;blog=30198109&#038;post=264&#038;subd=carllavin&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><a href="http%3A%2F%2Fwww.wpclipart.com%2Ftime%2Fcalendar%2F03_March%2Fcalendar_March_10.png.html"><img src="http://www.wpclipart.com/time/calendar/03_March/calendar_March_10.png" alt="" /></a>Mario Cattabiani tracked the money flow in Pennsylvania state government like a master accountant. Rated as the most influential reporter in Harrisburg, Mario regularly lit up the front page of the Philadelphia Inquirer when I was the deputy managing editor for news.</p>
<p>Every March 10, I would send Mario a note: Happy <strong>Mario Day</strong>! I knew he and his son, also named Mario, had a ritual of  celebrating March 10, or Mar.10, as their day.</p>
<p>In four days, math lovers will celebrate <strong><a href="http://www.piday.org/">Pi Day</a></strong>. Following a similar formulation, April 16, or 4/16, is, of course, <strong><a href="http://blog.4sqday.com/">Foursquare Day</a></strong>.</p>
<p>Feb. 28 was <strong><a href="http://www.ihoppancakeday.com/">Pancake Day</a></strong>. March 20 will be the first day of spring, which means<a href="http://www.ritasice.com/events-and-promotions/first-day-of-spring.aspx"> free <strong>Italian Ice Day</strong></a>. A few days later brings us <strong>International Waffle Day</strong>, which drew syrupy coverage last year from <a href="http://www.uwishunu.com/2011/03/happy-national-waffles-day-our-top-picks-for-the-best-waffle-dishes-around-philadelphia/">Philadelphia</a> to <a href="http://blogs.browardpalmbeach.com/cleanplatecharlie/2011/03/international_waffle_day_march_25.php">Palm Beach</a> to <a href="http://www.huffingtonpost.com/2011/03/25/waffle-day-los-angeles_n_840590.html#s257651&amp;title=The_Waffle">Los Angeles</a>.  (Don&#8217;t confuse this with <strong><a href="http://laist.com/2011/08/24/waffle_day.php">National Waffle Day</a></strong>, the August occasion that honors the day the government issued a patent for the waffle iron.)</p>
<p>Holidays are big business (A point illustrated in a book edited by my sister Maud Lavin: <a href="http://www.amazon.com/gp/product/B005ZOJ4AI/ref=as_li_ss_tl?ie=UTF8&amp;tag=walkthewalk-20&amp;linkCode=as2&amp;camp=1789&amp;creative=390957&amp;creativeASIN=B005ZOJ4AI">The Business of Holidays</a>.) Silly or serious, holidays are also a chance for news organizations to capture and amplify community conversation. Search trends from Google prove that readers are interested.</p>
<p>Anniversaries? Yes. Here are some 2011 samples from a group of community news sites I edited:</p>
<p><strong>D-Day </strong>was June 6, and many town reporters produced local coverage: <a href="http://bit.ly/lQ2QkQ">Stamford</a>, <a href="http://bit.ly/izLea9">Harrison</a>, <a href="http://bit.ly/mKF9Bb">Larchmont</a>, <a href="http://bit.ly/mcte7D">New Rochelle</a>, <a href="http://bit.ly/kWlMIJ">White Plains</a>,  <a href="http://bit.ly/isVE6b">Chappaqua</a>,  <a href="http://bit.ly/l6Bbb2">Croton</a>, <a href="http://bit.ly/msfpxi">Pleasantville</a>,  and <a href="http://bit.ly/jFVnDs">North Salem</a>.</p>
<p>A more playful note was our Foursquare coverage: <a href="http://bit.ly/qRHkD2">Meet the &#8220;Mayor&#8221; of Yorktown</a> or see how <a href="http://www.thedailywestport.com/neighbors/teen-crowned-westport-mayor-foursquare">Westport Honors Foursquare Day</a>.</p>
<p>We devote plenty of energy to discussing journalism&#8217;s big challenges and even larger opportunities. It&#8217;s worth also taking a few minutes to set up your own calendar so you remember to post a prompt on Facebook, to ask a question on Twitter, or to put up a short piece on your own website.  It will take even less time to freshen a post on the same day next year and in the years after that. Readers will respond.</p>
<p>Mario, I hope you and your son have a great day today.</p>
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		<title>Getting Started on Twitter, WordPress, Pinterest or Any Platform (the Nike Secret)</title>
		<link>http://carllavin.wordpress.com/2012/03/01/getting-started-on-twitter-wordpress-pinterest-or-any-platform-the-nike-secret/</link>
		<comments>http://carllavin.wordpress.com/2012/03/01/getting-started-on-twitter-wordpress-pinterest-or-any-platform-the-nike-secret/#comments</comments>
		<pubDate>Thu, 01 Mar 2012 18:28:59 +0000</pubDate>
		<dc:creator>Carl Lavin</dc:creator>
				<category><![CDATA[Social networking]]></category>
		<category><![CDATA[User-generated content]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Pinterest]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://carllavin.wordpress.com/?p=256</guid>
		<description><![CDATA[The shortest and probably most effective social media workshop I presented was for local reporters in Westchester County, N.Y. Each reporter covered one or two towns, and each town had a local news site, Facebook page and Twitter feed. It &#8230; <a href="http://carllavin.wordpress.com/2012/03/01/getting-started-on-twitter-wordpress-pinterest-or-any-platform-the-nike-secret/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=carllavin.wordpress.com&#038;blog=30198109&#038;post=256&#038;subd=carllavin&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>The shortest and probably most effective social media workshop I presented was for local reporters in Westchester County, N.Y.</p>
<p>Each reporter covered one or two towns, and each town had a <a href="http://www.thedailywhiteplains.com/">local news site</a>, <a href="http://www.facebook.com/TheDailyWhitePlains">Facebook page</a> and <a href="http://twitter.com/#!/dailywplains">Twitter feed</a>.</p>
<p>It took three minutes:</p>
<p>1. Open laptops.</p>
<p>2. Go to your town Facebook page.</p>
<p>3. Type in a question (&#8220;what should we be covering in town?&#8221;) or make a comment (&#8220;meeting with editors today to talk about story ideas&#8221;).</p>
<p>4. Hit &#8220;enter.&#8221;</p>
<p>Just Do It. The lesson from the Nike ad applies to journalists who encounter new digital tools and new daily workflows.</p>
<p>The simple act of doing it helped each of us become more familiar with the tools we all hope to master to be better journalists. Each of us is new to something. A few months ago, I had never used <a href="http://storify.com/carllavin">Storify</a>. Two weeks ago, I had never used <a href="http://pinterest.com/carllavin/">Pinterest</a>. The first time I live-blogged a speech, it was an experiment for me &#8212; a live blog of the <a href="http://www.forbes.com/sites/beltway/2010/01/27/state-of-the-union-live-blogging-obamas-speech/">2010 State of the Union</a>. While it was an important speech for the president, it was not a core assignment for Forbes.com, the business news site where I was managing editor. In a very important sense, it was my place to experiment and learn.</p>
<p>Every week I hear from journalists who want to improve their skills, who are  neophytes at something. It&#8217;s common to meet a reporter who expresses some variation of these two worries:  a) how do I learn this new tool and b) should I live tweet a boring meeting.</p>
<p>Yes, live tweet that boring meeting and use it to learn about Twitter. Live blog that routine lacrosse practice, and you&#8217;ll learn your way around the blogging software.</p>
<p>This stuff won&#8217;t show up on the homepage &#8212; it doesn&#8217;t diminish your name or the media brand. Make your mistakes when few people are paying attention. You&#8217;ll be more confident when you go to the murder trial. You&#8217;ll be ready for the <a href="http://storify.com/mjenkins/chardon-high-school-shooting">school shooting</a> or the <a href="http://storify.com/CarlLavin/deadly-wind-hits-harrisburg-il">deadly storm</a>.</p>
<p>There is an even more basic way to start that doesn&#8217;t involve the dull meeting or routine sports practice. Start by asking a question that&#8217;s on your mind: What&#8217;s going on? What should I be reading? What&#8217;s happening tomorrow?</p>
<p>As you start on a new digital platform, there may be no audience and no response. Keep going. Ask everyday questions &#8212; what are you doing this weekend? did you see Venus last night? what&#8217;s your secret deer repellent recipe? It builds familiarity and steadily builds community. Then the community will be there when you need to say &#8212; who can join the <a href="http://www.nebraska.tv/story/16680623/digging-out-of-the-storm">shovel brigade at the Bar &amp; Grill</a>? <a href="http://www.statesmanjournal.com/article/20120215/COMMUNITIES/202150303/Join-volunteer-group-help-future-disasters?odyssey=mod%7Cnewswell%7Ctext%7C%7Cs">Who can fill sandbags</a>?</p>
<p>&nbsp;</p>
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		<title>Search, Aggregate, Link: 3 Steps to Better Coverage, Every Time</title>
		<link>http://carllavin.wordpress.com/2012/02/24/search-aggregate-link-3-steps-to-better-coverage-every-time/</link>
		<comments>http://carllavin.wordpress.com/2012/02/24/search-aggregate-link-3-steps-to-better-coverage-every-time/#comments</comments>
		<pubDate>Fri, 24 Feb 2012 22:04:05 +0000</pubDate>
		<dc:creator>Carl Lavin</dc:creator>
				<category><![CDATA[Crowd sourcing]]></category>
		<category><![CDATA[Hyper-local]]></category>
		<category><![CDATA[Muck Rack]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Storify]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://carllavin.wordpress.com/?p=243</guid>
		<description><![CDATA[Speeding along in the dark wilderness of new media, new tools and constant change, it pays to drive with your high-beams on bright. When you see more, you help your audience see more. You also avoid blind spots. For example, &#8230; <a href="http://carllavin.wordpress.com/2012/02/24/search-aggregate-link-3-steps-to-better-coverage-every-time/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=carllavin.wordpress.com&#038;blog=30198109&#038;post=243&#038;subd=carllavin&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>Speeding along in the dark wilderness of new media, new tools and constant change, it pays to drive with your high-beams on bright.</p>
<p>When you see more, you help your audience see more. You also avoid blind spots. For example, don&#8217;t just do <a href="http://www.baltimoresun.com/explore/harford/news/ph-ag-train-death-0224-20120224,0,4920834.story">this on the train fatality</a> without also linking to<a href="http://stevebuttry.wordpress.com/2012/02/24/amtrak-fatality-in-the-middle-of-the-night/"> this on the train fatality</a>. Even when you are doing a brief, see if there are tweets about the topic. When you spend more time looking for color or tidbits on social media,  there will be many benefits. Just one: You will be more likely to notice as a big topic blows up and demands more coverage.</p>
<p>There are three steps any reporter can take on any story that will turn up those high beams. Here&#8217;s a quick list, then more on two case studies.</p>
<p>1. Search. Whatever you are writing about, others are writing about it, too. They may be other journalists, they may be posting on Facebook or other social media platforms. They may have posted on the site of a business, school or government agency. In addition, of course, there is your own archive &#8212; for your blog or your news organization.</p>
<p>2. Aggregate. Collect the best of the material you found. Index it to point out the best parts, and what those sections illuminate.</p>
<p>3. Link. Write your story and include links along the way. Add a &#8220;see also&#8221; box at the end. Provide concise navigation points, anchor phrases that link to other material on your site or other sites. A good rule of thumb is that each screen of text should include at least one link.</p>
<p>Example 1: <a href="http://www.baltimoresun.com/explore/harford/news/ph-ag-train-death-0224-20120224,0,4920834.story">The Amtrak story</a> is already becoming one of the most discussed routine accident reports. It&#8217;s a 13-graf story, so routine there is no byline. One named sources is quoted. One law enforcement agency is named with a note that it provided no other information. The writer dug up some information from the clips. Straightforward, some context, solid sourcing. Done.</p>
<p>I&#8217;m <a href="https://twitter.com/#!/FromCarl/status/173129741623234560">pointing to it</a>, and <a href="http://storify.com/ivanlajara/steve-buttry-live-tweets-an-amtrak-fatal-accident?awesm=sfy.co_bpj&amp;utm_campaign=&amp;utm_medium=sfy.co-twitter&amp;utm_source=t.co&amp;utm_content=storify-pingback">others are as well</a>, for what it does not include. There were people on the train, creating and distributing their own content. One of those passengers, Steve Buttry, a journalist and social media expert, spent hours tweeting updates, collecting data on similar incidents, posting photos. He collected all of that <a href="http://stevebuttry.wordpress.com/2012/02/24/amtrak-fatality-in-the-middle-of-the-night/">on his own blog</a>. From the first tweet about the train stopping at 12:36 a.m. to the tweet announcing it was moving again at 2:53, Buttry and a handful of followers helping with research provided plenty of color and solid information about the accident and the emergency response.</p>
<p>How could the anonymous reporter have found this? Some tools: <a href="https://twitter.com/#!/search-home">Twitter search</a>, an app called <a href="http://ban.jo/">Ban.jo</a> that Buttry has praised for<a href="http://stevebuttry.wordpress.com/2012/01/17/banjo-app-helped-andy-stettler-find-local-tweets/"> geo-based social media searches</a>, other specialized search tools including <a href="http://socialmention.com/">Social Mention</a> and one of my favorites, <a href="http://muckrack.com/">Muck Rack</a>, which collects tweets from journalists (the Muck Rack search box opens when you log in).</p>
<p>Could there be links even if there are no social media mentions or other sources about your topic? Yes, take the reference to the small-town police department: Havre de Grace. The anchor phrase &#8220;Havre de Grace police department&#8221; could link to the paper&#8217;s own <a href="http://www.baltimoresun.com/search/dispatcher.front?Query=havre+de+grace+police&amp;target=adv_article">search archive on the department</a>. The address mentioned could have linked to a Google map showing the <a href="http://maps.google.com/maps?hl=en&amp;gs_upl=&amp;ix=sea&amp;ion=1&amp;bav=on.2,or.r_gc.r_pw.r_cp.r_qf.,cf.osb&amp;biw=1089&amp;bih=455&amp;q=400+Webb+Lane+Havre+de+Grace+MD&amp;um=1&amp;ie=UTF-8&amp;hq=&amp;hnear=0x89c7c0b78446b267:0x38f86922b7473a3b,400+Webb+Ln,+Havre+de+Grace,+MD+21078&amp;gl=us&amp;ei=EgNIT-OXDqfx0gHxo-WqDg&amp;sa=X&amp;oi=geocode_result&amp;ct=title&amp;resnum=1&amp;ved=0CCIQ8gEwAA">400 block of Webb Lane</a> in Havre de Grace. A map link does appear in a shaded box on the left side. Many readers don&#8217;t need all that. The reader who wants it will either be frustrated that you didn&#8217;t bother or delighted that you did. It&#8217;s your choice.</p>
<p>What about the rare instances when you are covering a horrible transit mess and Steve Buttry is not a passenger? What about a garden-variety feel-good story on a national TV show coming to your town?</p>
<p>If there are people involved, there will be material out there.</p>
<p>Example 2: In December, &#8220;Extreme Makeover: Home Edition&#8221; announced it would do a show in Knoxville. The News Sentinel had a staff reporter do a brief. It was so routine there was no byline, but it<a href="http://www.knoxnews.com/news/2011/dec/14/extreme-makeover-tv-show-coming-to-knoxville/"> covered the basics</a>. In about 10 minutes, I found a dozen tweets, including a photo, and <a href="http://sfy.co/RnQ">created this Storify</a>.</p>
<p>Could the Maryland reporter have found Steve&#8217;s tweets and linked to them? Could a Tennessee reporter have found the same tweets I found and added a link in the middle of the web version of that article? A lot of discussion about journalism is about extraordinary events. When we think through better ways to handle the ordinary tasks, and invest enough to make them a bit better, we raise the quality level every day.</p>
<p>It takes a few more minutes. That investment gives a reader more options. It shows your readers you are on the road shining your brights.</p>
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		<title>Evidence Melts in Ice Sculpture Theft: How Media Groups Can Share Great Stories</title>
		<link>http://carllavin.wordpress.com/2012/02/23/evidence-melts-in-ice-sculpture-theft-how-media-groups-can-share-great-stories/</link>
		<comments>http://carllavin.wordpress.com/2012/02/23/evidence-melts-in-ice-sculpture-theft-how-media-groups-can-share-great-stories/#comments</comments>
		<pubDate>Thu, 23 Feb 2012 19:39:05 +0000</pubDate>
		<dc:creator>Carl Lavin</dc:creator>
				<category><![CDATA[Social networking]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Drudge]]></category>
		<category><![CDATA[Fark]]></category>
		<category><![CDATA[Newspaper chains]]></category>
		<category><![CDATA[Reddit]]></category>

		<guid isPermaLink="false">http://carllavin.wordpress.com/?p=227</guid>
		<description><![CDATA[It&#8217;s a &#8220;Hey, Martha!&#8221; story, a story that will make one person at the breakfast table yell out, &#8220;Hey, Martha, look at this.&#8221; It could go national or global. If  you work for a Gannett, a Scripps, a Patch, a &#8230; <a href="http://carllavin.wordpress.com/2012/02/23/evidence-melts-in-ice-sculpture-theft-how-media-groups-can-share-great-stories/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=carllavin.wordpress.com&#038;blog=30198109&#038;post=227&#038;subd=carllavin&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<div id="attachment_228" class="wp-caption alignright" style="width: 242px"><a href="http://carllavin.files.wordpress.com/2012/02/tracking-traffic.jpg"><img class="size-medium wp-image-228" title="Tracking Traffic" src="http://carllavin.files.wordpress.com/2012/02/tracking-traffic.jpg?w=232&#038;h=300" alt="" width="232" height="300" /></a><p class="wp-caption-text">Drudgereport linked to a CBS Boston report on a Salem Patch story. AOL and HuffingtonPost did not. (Click for a closer view.)</p></div>
<p>It&#8217;s a &#8220;Hey, Martha!&#8221; story, a story that will make one person at the breakfast table yell out, &#8220;Hey, Martha, look at this.&#8221; It could go national or global.</p>
<p>If  you work for a Gannett, a Scripps, a Patch, a Digital First Media newsroom or some other company with dozens or hundreds of websites, shouldn&#8217;t that be a simple matter of sharing with your colleagues?</p>
<p>How do you help your colleagues know about your great work, re-publish it themselves, or link to it?</p>
<p>Midday on Thursday, I noticed that AOL and HuffingtonPost were missing an opportunity to feature work by a Patch writer, a writer from a division of the same company.</p>
<p>The AOL homescreen has dozens of hedlines in rotation, but right now there is nothing pointing to the story of the melted evidence in the ice sculpture caper. There is &#8220;<a href="http://www.huffingtonpost.com/margaret-cho/it-gets-better_2_b_1294023.html?ref=gay-voices&amp;icid=maing-grid7|main5|dl18|sec3_lnk2%26pLid%3D137560">Star Tells How She Overcame Bullies</a>&#8221; and &#8220;<a href="http://www.huffingtonpost.com/2012/02/21/comic-book-collection-heritage-auction_n_1292617.html?ref=culture&amp;icid=maing-grid7|main5|dl19|sec3_lnk2%26pLid%3D137470">Brothers Inherit Collection Worth $2 million</a>&#8221; &#8212; each pointing to posts from HuffingtonPost. (By the way, would a better hedline be &#8220;Estate Leaves Brothers $2 Million in Comic Books&#8221;?) The HuffingtonPost home page has a similar assortment. A quick <a href="http://search.huffingtonpost.com/search?o_q=salem&amp;s_it=topsearchbox.search&amp;q=salem+ice">search for &#8220;Salem&#8221; and &#8220;ice&#8221; </a>turns up nothing about this Patch story on HuffPost.</p>
<p>One of the greatest connoisseurs of the &#8220;Hey, Martha&#8221; genre is Matt Drudge. Every day on <a href="http://drudgereport.com/">Drudgereport.com</a> he posts tightly written hedlines that link to  big breaking news and political developments, but also a hedline or two pointing to bizarre, funny or just compelling &#8220;Hey, Martha&#8221; news.  On two other sites, <a href="http://www.fark.com/">Fark.com</a> and <a href="http://www.reddit.com/">Reddit.com</a>, readers submit similar posts. Fark editors pick articles to feature. The Reddit community votes for articles. In both cases, the homepages collect eye-grabbing links and can send tens of thousands of clicks to publishers. Fark and Reddit are not sites for readers who take offense readily or who take sarcasm or hyperbole as literal statements of truth. All three sites are good indicators of what stories are stirring conversation and drawing national audiences.</p>
<p>What interests me is the opportunity gap many publishers face, the gap between the national audience a publisher could collect for its own properties and the audience that it actually does collect.  For awhile on Thursday, Drudge linked to a <a href="http://boston.cbslocal.com/2012/02/22/evidence-in-salem-ice-sculpture-theft-melts-after-freezer-malfunction/">CBS Boston report</a> based on a <a href="http://salem.patch.com/articles/decapitated-dragon-head-melts">Salem Patch article</a> (see screenshots). Let&#8217;s not debate the merits of the melted evidence story. Assume that a Drudge link, even one that&#8217;s up for a short time, is enough verification that this news has national appeal.</p>
<p>Why doesn&#8217;t the company that owns Patch, AOL, recognize the value that Drudge sees? Why doesn&#8217;t HuffingtonPost, an AOL division that links to almost anything hot, recognize and link to its own company&#8217;s original work?</p>
<p>Why does this happen more often than not at other large media chains? Gannett doesn&#8217;t have a big portal like AOL, but it does have USAToday.com and the <a href="http://www.gannett.com/apps/pbcs.dll/artikkel?Dato=99999999&amp;Kategori=WHOWEARE&amp;Lopenr=100427016&amp;Ref=AR">websites of another 80 newspapers</a>.</p>
<p>A Lee paper, the Sioux City Journal, has a story about a chicken <a href="http://www.siouxcityjournal.com/news/local/neb-woman-auctioning-george-washington-mcnugget-for-sioux-city-church/article_a91819aa-c6ce-50a7-9153-f7d42162c8e4.html">McNugget that looks like the portrait of George Washington</a> that is on the quarter. (Yes, you can <a href="http://bit.ly/xPiMKC">buy it on eBay</a>.) Should the dozens of other <a href="http://www.lee.net/newspapers/">Lee papers</a> each put up a link to it? A quick review of the Lee-owned <a href="http://www.stltoday.com/search/?l=50&amp;sd=desc&amp;s=start_time&amp;f=html&amp;q=mcnugget">St. Louis Post-Dispatch site</a>,  found nothing. A Gannett paper, the De Moines Register, does have the AP version of the <a href="http://www.desmoinesregister.com/article/20120223/NEWS/302230083/Does-this-Chicken-McNugget-look-like-George-Washington-to-you-">McNugget story</a>.  That&#8217;s the one featured on Fark this afternoon.</p>
<p>Does any of this matter? Is there something you and your company can do about it?</p>
<p>One proposal I&#8217;ve made in conversations starts with Twitter. A media company can decide that editors will use a special hashtag and tweet to notify partner sites about news that could be of compelling interest beyond one market. Editors who think they have something that can go big can tweet the hedline with a company hashtag (#LeeShr #GCIShr). Other editors could have Twitter search set to surface those hashtags and hedlines.</p>
<p>If you have video of Jeremy Lin <a href="http://bit.ly/z7zTCE">winning the state basketball championship for his high school team</a> or an article about a high school <a href="http://bit.ly/wBfiPr">killing a student&#8217;s editorial</a> that accuses administrators of a &#8220;pro-Christian&#8221; bias there should be a way to let the rest of your company &#8212; and the world &#8212; know about it.</p>
<p>What works in your shop? Add a comment or send me a note to carllavin@gmail.com.</p>
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			<media:title type="html">Tracking Traffic</media:title>
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		<title>Pinterest for Journalists: For Notes, Community and Staff</title>
		<link>http://carllavin.wordpress.com/2012/02/20/pinterest-for-journalists-for-notes-community-and-staff/</link>
		<comments>http://carllavin.wordpress.com/2012/02/20/pinterest-for-journalists-for-notes-community-and-staff/#comments</comments>
		<pubDate>Mon, 20 Feb 2012 00:16:03 +0000</pubDate>
		<dc:creator>Carl Lavin</dc:creator>
				<category><![CDATA[Crowd sourcing]]></category>
		<category><![CDATA[Hyper-local]]></category>
		<category><![CDATA[Social networking]]></category>
		<category><![CDATA[history]]></category>
		<category><![CDATA[photography]]></category>
		<category><![CDATA[Pinterest]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[social networks]]></category>

		<guid isPermaLink="false">http://carllavin.wordpress.com/?p=213</guid>
		<description><![CDATA[Want to publish a visually appealing directory of local churches, of your staff, of products made in your community? Want to do it very quickly? Pinterest makes that possible. Want ideas on how to use Pinterest to engage readers and &#8230; <a href="http://carllavin.wordpress.com/2012/02/20/pinterest-for-journalists-for-notes-community-and-staff/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=carllavin.wordpress.com&#038;blog=30198109&#038;post=213&#038;subd=carllavin&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<div id="attachment_214" class="wp-caption alignright" style="width: 310px"><a href="http://carllavin.files.wordpress.com/2012/02/pinterest-merc-news-biz-staff.jpg"><img class="size-medium wp-image-214" title="Pinterest Merc News business writers " src="http://carllavin.files.wordpress.com/2012/02/pinterest-merc-news-biz-staff.jpg?w=300&#038;h=209" alt="" width="300" height="209" /></a><p class="wp-caption-text">A staff directory for your newsroom.</p></div>
<p>Want to publish a visually appealing directory of local churches, of your staff, of products made in your community? Want to do it very quickly? Pinterest makes that possible. Want ideas on how to use Pinterest to engage readers and create valuable content? Keep reading.</p>
<p>Pinterest boards are web pages that display collections of images. Once you join Pinterest, you can build these boards by selecting, or pinning, images from any web page. You can organize your board around themes in your community, around <a href="https://pinterest.com/mchager/maroon/">colors</a>, <a href="http://pinterest.com/leahschaaf/beethoven/">people</a>, <a href="https://pinterest.com/bac/spring/">seasons</a>, or <a href="https://pinterest.com/sharon98333/keys/">collections of objects</a>.</p>
<p>Journalism.co.uk called Pinterest a &#8220;<a href="http://blogs.journalism.co.uk/2012/02/07/tool-of-the-week-for-journalists-pinterest/">virtual bookmarking system</a> that can be used by newsrooms to curate and share news.&#8221;</p>
<p>The International Journalists&#8217; Network listed <a href="http://ijnet.org/stories/seven-ways-journalists-can-use-pinterest">seven ways journalists can use Pinterest</a>, including storyboards, photo displays, and finding trends with the <a href="http://pinterest.com/popular/">Popular on Pinterest</a> search feature.</p>
<p>The Wall Street Journal used Pinterest to post as-it-happened <a href="http://pinterest.com/wsj/new-york-fashion-week/">news of Fashinon Week</a>. The fact that the Journal used Pinterest to cover breaking events drew coverage from Nieman Journalism Lab: <a href="http://www.niemanlab.org/2012/02/the-wall-street-journal-covers-fashion-week-fashionably-finding-uses-for-pinterest-and-instagram/">WSJ Covers Fashion Week Fashionably</a>.</p>
<p>A young journalist in the United Kingdom, Elena Cresci, who is among the demographic group that uses Pinterest the most, wrote a blog post about <a href="http://www.elenacresci.co.uk/2012/02/09/are-you-pinterested-journalism-and-pinterest/">Journalism and Pinterest</a>:</p>
<blockquote><p>The site is an absolute goldmine for lifestyle journalists, but I’m not sure it’s somewhere to find hard news, not yet at least. Here we have a very specific demographic (18-34 year-old women) and it’s one I happen to fit very neatly into, as do Seamless readers. Once I get my next sewing project finished, I’ll pin it to the site myself and see how things pan out from there.</p></blockquote>
<p>Hard news is winning display space, and not just for Fashion Week coverage. The Mercury News is collecting<a href="http://pinterest.com/themerc/bay-area-crime-mugs/"> Bay Area Mug Shots</a> on Pinterest.</p>
<p>Lists or directories work so well with this very visual tool that I expect newsrooms will find even more ways to with with Pinterest. The Mercury News lists staff writers and columnists from its <a href="http://pinterest.com/themerc/our-business-writers/">business news staff on another Pinterest board</a>. In Pennsylvania, Buffy Andrews of the York Daily Record, lists the <a href="https://pinterest.com/buffyandrews/ydr-features-staff/">features staff from the Daily Record/Sunday News</a> on a Pinterest board.</p>
<p>As I said in a November post, there is value in <a href="http://carllavin.wordpress.com/2011/11/09/finding-value-in-identity-your-identity/">bio and contact information about journalists</a>. We will move faster to build strong relationships between our newsrooms and the communities we serve if we use every tool we can to help our communities know about us.</p>
<p>There are 10 million people signed up to use Pinterest and it is <a href="http://www.businessinsider.com/6-charts-that-reveal-the-truth-about-pinterests-crazy-growth-2012-2">growing fast</a>. That&#8217;s one reason journalists should be there &#8212; audiences are there. Another reason is to cover what your community is doing on Pinterest &#8212; to provide guidance and tips to your readers. A third reason is to use the very inviting and simple pinning system to co-create with your audience &#8212; to build a board together.</p>
<p>Here are <del>three</del> six ideas any local newsroom can use to engage community members and create compelling content with Pinterest.</p>
<p>1. <strong>History</strong>. Andrews in York is already far along in using Pinterest to display her own finds and reader submissions on this board showing <a href="https://pinterest.com/yorkdailyrecord/historic-photos-of-york/">historic views of York, Pa. </a></p>
<p>2. <strong>Made Here</strong>. I took a few minutes yesterday to start answering the question for my hometown of Canton, in Stark County, Ohio: What is <a href="https://pinterest.com/carllavin/made-in-stark-county/">made in Stark County</a>? My next step is to invite others in the community to <a href="https://twitter.com/#!/FromCarl/status/170557552529121281">contribute more images</a>.</p>
<p>3. Meet your <strong>public officials</strong>. We used to run a list of public officials, municipal, state, and federal, with photos and contact information, in zoned weekly sections of The Philadelphia Inquirer when I ran the news departments there. I haven&#8217;t seen anyone use Pinterest for this, but if it works for a staff directory, it can also make a handy visual directory of officials. Here&#8217;s a sample page from a research group that collected social media profile info on public officials from each state (click for <a href="http://www.dcigroupdigital.com/digital-america/?id=14">Ohio public officials</a>). Wouldn&#8217;t a Pinterest board listing information about the public officials in your area be a service for your community?</p>
<p>After this went live, thanks to everyone who tweeted, shared and pointed to other examples, I collected additions to the list:</p>
<p>4. <strong>Artists.</strong> Make a board of local artists (by medium, if numbers warrant). Show their work and some profile information. Ask the community to contribute examples.</p>
<p>5.  <strong>Who&#8217;s that?</strong> Track down some high school yearbook photos of celebrities in your area &#8212; the mayor, the TV news anchor, the high school principal. Make it a contest to ID the photo. You can do the same thing with baby photos. For a local market, it will produce a version of this 17 Magazine feature: <a href="http://www.seventeen.com/entertainment/features/celebrity-yearbook-photos">Celebrity Yearbook Photos</a>. See this Think Progress board of the <a href="http://pinterest.com/thinkprogress/presidential-candidates-school-photos/">school photos of the presidential candidates</a>.</p>
<p>6. <strong>Political spending.</strong> How can you visualize a level of spending for a political campaign? Think Progress published this board, of campaign spending, visualized:  <span style="color:#333333;"><a href="http://bit.ly/yK4GCO">Luxury Hotels Of The Romney Campaign</a></span>. Did another politician leave the state or the country for <a href="http://www.redorbit.com/news/politics/381412/trip_west_cost_pa_taxpayers_130000_legislators_called_the_aug/">a fact-finding trip</a>? A Pinterest board can be used in much the same way to illustrate spending for trips billed to taxpayers. <a href="http://www.ncsl.org/meetings/legislativesummit12.aspx">August in Chicago, anyone?</a></p>
<p><a href="http://carllavin.files.wordpress.com/2012/02/washington-star-final.jpg"><img class="alignright size-medium wp-image-262" title="Washington Star, Final Edition, Aug. 7, 1981" src="http://carllavin.files.wordpress.com/2012/02/washington-star-final.jpg?w=300&#038;h=300" alt="" width="300" height="300" /></a>I added the image (right) of the final edition of  The Washington Star, from Aug. 7, 1981, to add to my <a href="http://pinterest.com/carllavin/goodbye-print-/">Goodbye, Print</a> board. How are you using Pinterest in your life or in your reporting? How are others in your newsroom using it? Leave a comment here or send me a note: carllavin@gmail.com.</p>
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		<title>Social Media Lessons From Muscatine: Start With the Hashtag</title>
		<link>http://carllavin.wordpress.com/2012/02/14/social-media-lessons-from-muscatine-start-with-the-hashtag/</link>
		<comments>http://carllavin.wordpress.com/2012/02/14/social-media-lessons-from-muscatine-start-with-the-hashtag/#comments</comments>
		<pubDate>Tue, 14 Feb 2012 02:23:17 +0000</pubDate>
		<dc:creator>Carl Lavin</dc:creator>
				<category><![CDATA[Current Affairs]]></category>
		<category><![CDATA[Social networking]]></category>
		<category><![CDATA[hashtags]]></category>
		<category><![CDATA[Iowa]]></category>
		<category><![CDATA[local journalism]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Xi]]></category>

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		<description><![CDATA[A global leader&#8217;s visit adds a cymbal crash to the rhythm of local news set by vandalism, business openings and wrestling tournaments. For the editor of The Muscatine Journal, Chris Steinbach, the cymbals come together on Wednesday. That&#8217;s when Xi Jinping, the Vice President &#8230; <a href="http://carllavin.wordpress.com/2012/02/14/social-media-lessons-from-muscatine-start-with-the-hashtag/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=carllavin.wordpress.com&#038;blog=30198109&#038;post=199&#038;subd=carllavin&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><a href="http://carllavin.files.wordpress.com/2012/02/muscatine.png"><img class="alignright size-medium wp-image-205" title="Muscatine" src="http://carllavin.files.wordpress.com/2012/02/muscatine.png?w=300&#038;h=232" alt="Homepage of The Muscatine Journal" width="300" height="232" /></a>A global leader&#8217;s visit adds a cymbal crash to the rhythm of local news set by <a href="http://muscatinejournal.com/news/local/crime-and-courts/trio-arrested-for-throwing-concrete-blocks-at-car/article_47c10d50-52c8-11e1-a523-001871e3ce6c.html">vandalism</a>, <a href="http://muscatinejournal.com/blogs/chris_steinbach/work-progressing-on-muscatine-restaurant/article_24856e5e-5353-11e1-8fd4-0019bb2963f4.html">business openings</a> and <a href="http://muscatinejournal.com/sports/high-school/wrestling/prep-wrestling-roundup-vogel-earns-trip-to-state-tournament/article_f0d6c11c-55f4-11e1-957c-0019bb2963f4.html">wrestling tournaments</a>.</p>
<p>For the editor of The Muscatine Journal, <a href="http://muscatinejournal.com/blogs/chris_steinbach/">Chris Steinbach</a>, the cymbals come together on Wednesday. That&#8217;s when Xi Jinping, the Vice President of China and the man slated to be the country&#8217;s next leader, makes a return visit to Muscatine, Iowa. Xi&#8217;s first visit, as a junior official, was in 1985.</p>
<p>Steinbach posts regular to his blog, the Editor&#8217;s Notebook, where a recent item discussed a delegation of Chinese journalists who asked how The Muscatine Journal <a href="http://muscatinejournal.com/blogs/chris_steinbach/editor-s-notebook-the-world-watches-muscatine/article_3451c736-5409-11e1-a95d-001871e3ce6c.html">planned to cover Xi&#8217;s visit</a>:</p>
<blockquote><p>I told them we focus our coverage as intensely as possible on what happens in our community and often pay little, if any, attention to what happens elsewhere in the state, nation and world.</p>
<p>But in this instance, I said, the world is coming to Muscatine and we would work to cover it as extensively as possible. In fact, news about Mr. Xi&#8217;s visit will dominate our news columns from today through Thursday. And we will cover it live Wednesday at <a href="http://muscatinejournal.com/">muscatinejournal.com</a> and via Twitter and Facebook. You can follow, and join, our coverage via the social media by searching for the hashtag #xiiowa.</p></blockquote>
<p>Fortunately, Steinbach&#8217;s staff had a <a href="http://muscatinejournal.com/blogs/chris_steinbach/twitter-training-at-muscatine-journal/article_7c3c30dc-533b-11e1-b728-0019bb2963f4.html">Twitter training session</a> last week. Stephanie DePasquale of the <a href="http://qctimes.com/">Quad-City Times</a>, another Lee Enterprises newspaper, told Muscatine reporters that it is important to listen to local residents on Twitter. If a musician tweets about a new CD, &#8220;that&#8217;s something that we might want to do a feature on,&#8221; DePasquale told them in the part of the <a href="http://www.youtube.com/watch?v=w7QctcBkC_4&amp;context=C33ba01aADOEgsToPDskKmdiMcVhsN4dSO8fMFhKQJ">social media session  caught on video</a>.</p>
<p>Training and planning can take care of only so much, of course. One task many large chains don&#8217;t seem to do well is to quickly share content that has national appeal. I&#8217;ll be watching to see if Lee tries to do that across the scores of <a href="http://www.lee.net/newspapers/">media properties it operates</a>. At the very local end, the Muscatine paper, like most newspapers, seems to lack an almanac entry on its own market. What is special about Muscatine? I didn&#8217;t quickly find a piece on the Journal&#8217;s site that would allow me to skip a visit to an online encyclopedia. (Even the <a href="http://muscatinejournal.com/app/other/about/">about us</a> page for the Journal went to an error message when I clicked.)</p>
<p>There are many more signs that the Journal staff, led by Steinbach, is doing a lot right. I count these four important steps: 1. starting with the hashtag (reporters seem to be using both <a href="https://twitter.com/?category=people#!/search/%23xiiowa">#xiiowa</a> and <a href="https://twitter.com/#!/search/%23iowaxi">#iowaxi</a>) and the full-scale social media plan, 2. making the newsroom&#8217;s local expertise available to visitors, 3. being open with readers about coverage plans through the editor&#8217;s blog, and 4. staying focused on what the <a href="http://muscatinejournal.com/news/local/mhs-students-won-t-find-this-lesson-in-a-book/article_66349936-55df-11e1-a2c3-0019bb2963f4.html">visit means to Muscatine</a>.</p>
<p>There&#8217;s another lesson, for all of us: when a <a href="http://muscatinejournal.com/news/local/hello-friend-and-mr-vice-president/article_cba3ecae-55df-11e1-9b67-0019bb2963f4.html">sister-city delegation comes to visit</a>, be gracious to everyone. You never know how important one of those visitors may be 27 years later.</p>
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		<title>Solving Readers&#8217; Problems, Building Audience: The Fafsa Challenge</title>
		<link>http://carllavin.wordpress.com/2012/02/02/solving-readers-problems-building-audience-the-fafsa-challenge/</link>
		<comments>http://carllavin.wordpress.com/2012/02/02/solving-readers-problems-building-audience-the-fafsa-challenge/#comments</comments>
		<pubDate>Thu, 02 Feb 2012 20:00:58 +0000</pubDate>
		<dc:creator>Carl Lavin</dc:creator>
				<category><![CDATA[Hyper-local]]></category>
		<category><![CDATA[Social networking]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[User-generated content]]></category>
		<category><![CDATA[audience engagement]]></category>
		<category><![CDATA[college costs]]></category>
		<category><![CDATA[community newsroom]]></category>
		<category><![CDATA[Fasfa]]></category>
		<category><![CDATA[tuition]]></category>

		<guid isPermaLink="false">http://carllavin.wordpress.com/?p=181</guid>
		<description><![CDATA[The Chicago City clerk does it: Fafsa Preparation Assistance. A West Virginia foundation does it: College Goal Sunday. Kentucky did it in 19 towns: Sun., Jan. 29, College Goal Sunday. A newspaper might run an announcement about a workshop, in &#8230; <a href="http://carllavin.wordpress.com/2012/02/02/solving-readers-problems-building-audience-the-fafsa-challenge/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=carllavin.wordpress.com&#038;blog=30198109&#038;post=181&#038;subd=carllavin&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<div id="attachment_191" class="wp-caption alignright" style="width: 160px"><a href="http://carllavin.files.wordpress.com/2012/02/fafsa-student-loans112.jpg"><img class="size-thumbnail wp-image-191" title="FAFSA" src="http://carllavin.files.wordpress.com/2012/02/fafsa-student-loans112.jpg?w=150&#038;h=73" alt="" width="150" height="73" /></a><p class="wp-caption-text">The process is daunting. Your newsroom can help.</p></div>
<p>The Chicago City clerk does it: <a href="http://www.chicityclerk.com/fafsa.php">Fafsa Preparation Assistance</a>. A West Virginia foundation does it: <a href="https://secure.cfwv.com/Financial_Aid_Planning/College_Goal_Sunday/Locations.aspx">College Goal Sunday</a>. Kentucky did it in 19 towns: Sun., Jan. 29, <a href="http://www.kasfaa.com/cgs/locations.htm">College Goal Sunday</a>.</p>
<p>A newspaper might run an announcement about a workshop, in <a href="http://www.mlive.com/news/muskegon/index.ssf/2012/02/baker_college_of_muskegon_to_o.html">Muskegon MI</a>, <a href="http://readingeagle.com/article.aspx?id=361718">Reading PA</a> or <a href="http://www.knoxnews.com/news/2012/jan/30/yournews-roane-state-to-hold-financial-aid-worksho/">Knoxville TN</a>.</p>
<p>Why not organize a College Financial Aid workshop in your community? You could organize a virtual workshop, soliciting questions on Facebook, Twitter, through your email newsletter and on your website and providing answers from local experts. With a little more work, you could also organize a real-life workshop.</p>
<p>You may be publshing editorials, op-eds and letters about the rising costs of college, a trend Jordan Weissmann at The Atlantic labled a &#8220;<a href="http://www.theatlantic.com/business/archive/2012/02/why-is-college-so-expensive-and-can-obama-make-it-cheaper/252295/">surge of tuition rates and student debt</a> that, for many Americans, is threatening to turn higher education into an unaffordable luxury.&#8221;</p>
<p>A reader-focused media company can do more than that.</p>
<p>Some editors may be asking: is this our job &#8212; to help families pay for college? Think of a related question: is it our job to provide a resource where members of our community can find information they need to solve their most pressing problems?</p>
<p>Newsrooms deepen community engagement by providing a platform for community voices, by providing information that leads to solutions for community problems and by convening like-minded groups to exchange news and ideas. Would a workshop fit that mission?</p>
<p>In Torrington CT and Winnipeg, Manitoba, newsrooms are opening their doors, inviting the community into the room. The Nonprofit Journalism Hub recently examined these two initiatives in an article: <a href="http://www.npjhub.org/news-cafes-and-open-newsrooms-experiments-in-innovation">News Cafes and Open Newsrooms</a>.</p>
<blockquote><p>The Winnipeg Free Press News Cafe wants to find a way to reconnect with a younger demographic as well as become more transparent and accessible to the public. The Register Citizen Open Newsroom Cafe wants to help the community become more involved in the journalism process and let the public use the open newsroom space as a community center for gatherings, discussions, and educational opportunities.</p></blockquote>
<p>Connect to younger people? Provide educational opportunities? Strengthen communities? What better way than to help families new to the process learn to conquer the daunting forms involved in paying for college.</p>
<p>The basic steps for either a virtual or real-life workshop include: announce the event, find a local expert, announce the event, provide a resource box of links in print and online, announce the event, tell families what they have to provide (a W-2, other financial information), announce the event.</p>
<p>For the offline workshop, you need a room, a way to make sure coffee and snacks are available, a person who will be responsible for stocking the room with paper, pens, pencils, and, if possible, an available copying machine and scanner.</p>
<p>In either case, the project is also a way to generate plenty of content &#8212; frequently asked questions, profiles of local experts, list of deadlines, process graphic, success stories of families that have reaped the benefit of completing the application, videos.</p>
<p>Keep a list of all the names, contact information and what your newsroom learned. In 11 and a half months, it will make it easier to do all over again.</p>
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		<title>10 Lessons for Newsrooms: On Accuracy and Apologies</title>
		<link>http://carllavin.wordpress.com/2012/01/22/10-lessons-for-newsrooms-on-accuracy-and-apologies/</link>
		<comments>http://carllavin.wordpress.com/2012/01/22/10-lessons-for-newsrooms-on-accuracy-and-apologies/#comments</comments>
		<pubDate>Sun, 22 Jan 2012 15:48:35 +0000</pubDate>
		<dc:creator>Carl Lavin</dc:creator>
				<category><![CDATA[Social networking]]></category>
		<category><![CDATA[accuracy]]></category>
		<category><![CDATA[apology]]></category>
		<category><![CDATA[errors]]></category>
		<category><![CDATA[Paterno]]></category>

		<guid isPermaLink="false">http://carllavin.wordpress.com/?p=168</guid>
		<description><![CDATA[It&#8217;s easy to point a finger at a student news site that published inaccurate information. It&#8217;s humbling to see the managing editor there take responsibility and resign. It&#8217;s harder for the pros who run established newsrooms to look in the &#8230; <a href="http://carllavin.wordpress.com/2012/01/22/10-lessons-for-newsrooms-on-accuracy-and-apologies/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=carllavin.wordpress.com&#038;blog=30198109&#038;post=168&#038;subd=carllavin&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>It&#8217;s easy to point a finger at a student news site that published inaccurate information. It&#8217;s humbling to see the managing editor there take <a href="http://onwardstate.com/2012/01/21/a-letter-from-the-managing-editor-of-onward-state/">responsibility and resign</a>. It&#8217;s harder for the pros who run established newsrooms to look in the mirror and acknowledge where we&#8217;ve made mistakes. Harder still to share those lessons with our staffs and our community. Editors who takes those steps, however, build trust with readers. There will be time this coming week to carefully review what happened in your newsroom on Saturday evening, what might have been done differently, where you fell short and where you hit the mark.</p>
<p>Jeff Sonderman at Poynter has a good overview of the original <a href="http://www.poynter.org/latest-news/mediawire/160270/how-false-reports-of-joe-paternos-death-were-spread-and-debunked/" target="_blank">error and correction about Joe Paterno&#8217;s condition</a>. This post is about the second ring of error, the newsrooms that repeated the inaccurate information. There were many.</p>
<div>As I watched the error and the correct information spread across my Twitter and Facebook feeds and on a range of news sites, I saw problems along 10 decision points, five that came before a news organization published the first, inaccurate information and five more after it was published. In the days ahead, others will describe their own lessons learned. I offer this in the hope that it will inspire some thoughtful reflection &#8212; and improved newsroom procedures.</div>
<div></div>
<div>10 Errors, 10 Lessons: <strong>What Not to do in Your Newsroom</strong></div>
<div><span id="more-168"></span>When You Think You Are Right</div>
<div>1. <strong>Limit sourcing</strong>. If one outlet reports a development, you have a choice. You can run with that or you can pause a beat and see what others are also saying. On a national story with several established authoritative channels of information (beat writers closest to the topic, family members who tweet) there are many choices.</div>
<div></div>
<div>2. <strong>Omit attribution</strong>.  In the Paterno case, two national news organizations saw the original false report from Onward State and <a href="http://www.pennlive.com/midstate/index.ssf/2012/01/false_report_of_joe_paternos_d.html" target="_blank">repeated it without attribution</a> or without referencing other possible sources of information. Attribution to what you are reporting is only half the job. A newsroom can convey a signal of caution by reporting and attributing what it does not know. For example: While one media outlet in State College has reported this, nothing has come from the hospital or family members since a mid-afternoon statement.</div>
<div></div>
<div>3. <strong>Fail to link</strong>. If your reporting is based on a published account, link to it. If it is based on documents from officials that are online, link. Readers are smart. Many of them will follow the link and judge for themselves. Even more of them will come to trust a newsroom that shows its work.</div>
<div></div>
<div>4. <strong>Exaggerate</strong>. When three national organizations repeat what one student outlet publishes, it may appear that there are many news organizations reporting a development. Careful reading of what is published, however, may show that there is still only one outlet stating that it has independent information. The other outlets added nothing, but merely repeated what they saw. The word &#8220;source&#8221; is so general as to never be useful. We learned that again on Saturday evening. To many readers, a source suggests someone with direct knowledge. One news outlet reporting what another outlet published does not equal two sources. Finally, the word &#8220;confirmed&#8221; does not mean &#8220;we read it twice.&#8221; Combine exaggerations of &#8220;multiple&#8221; &#8220;source&#8221; and &#8220;confirmed&#8221; and you end up with this too-typical statement: &#8220;Multiple sources are confirming that forrner Penn State football coach Joe Paterno died today at the age of 85.&#8221; (from <a href="https://twitter.com/#!/TimesHeraldPA/status/160902514089263104" target="_blank">@TimesHeraldPA</a>)</div>
<div></div>
<div>5. <strong>Stop reporting</strong>. If you do everything right to this point, you will have told your readers that there is an unconfirmed report of an important development and that other outlets or people who normally have timely information are silent. Many newsrooms went far beyond this, and reported as fact what the student newsroom was saying. In all cases, this is not the time to slow down. It is the time to renew your reporting efforts, to redouble the work of looking for more information, and for telling your community what work you are doing. (Example: We are calling the family and the hospital. We are checking with reporters in State College.)</div>
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<div>When You Know You Are Wrong</div>
<div>6. <strong>Stay Narrow</strong>. At the first indication you may be wrong, broaden your search for accurate information. The indication may be silence (Example: AP doesn&#8217;t have this). It may be a tweet from an authority: <a href="https://twitter.com/#!/sganim/status/160911446589444097">@sganim</a>, the Patriot-News reporter who broke the child-sex scandal story, <a href="https://twitter.com/#!/markcviera/status/160904588176793601">@MarkCViera</a>, a sports writer, and <a href="https://twitter.com/#!/ScottPaterno/status/160910061814824960">@ScottPaterno</a>, one of Joe Paterno&#8217;s son, each tweeted warnings within about 15 minutes of the publication of the inaccurate information. When you realize there is a strong chance you have published information that is wrong, go public with the question. Extend your reporting. Look for more and varied sources.</div>
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<div>7. <strong>Refuse to Acknowledge</strong> the error. Here&#8217;s where the student site, Onward State, showed up the pros. The managing editor published a letter acknowledging the error, taking full responsibility. He also resigned. Many professional outlets did not even take the first step. A typical flow was 1. &#8220;Paterno dead,&#8221; 2. &#8220;Family disputes report,&#8221; 3. &#8220;Paterno in grave condition.&#8221; A better way would be a message after 2. &#8212; &#8220;We were wrong.&#8221; One example, from a <a href="https://www.facebook.com/permalink.php?story_fbid=108277699294228&amp;id=108200919211582" target="_blank">newspaper&#8217;s Facebook page</a>.</div>
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<div>8. <strong>Keep Quiet</strong> about your decision making. It may be enough at first to quickly acknowledge an error and to work hard to publish accurate information. Your community will be left with questions, though. Add a few paragraphs, on your site, in an editor&#8217;s blog post, on Facebook, about what happened. Do you have an established process for spotting, confirming and publishing information? For correcting inaccurate information? For acknowledging error? Is there a published set of policies? Does each staff member in your newsroom follow established steps &#8212; or decide in the moment? Are you making any changes in policies or training?</div>
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<div>9. <strong>Don&#8217;t Apologize</strong>. Here&#8217;s where we drive a wedge between the newsroom and the audience. CBSSports was on Twitter for three hours with no more information than that the family disputed the CBS report. Not until 12:30 AM, did the @CBSSports Twitter feed post <a href="https://twitter.com/#!/CBSSports/status/160957241523056640" target="_blank">an apology</a>. It&#8217;s a simple phrase, but it conveys a depth of feeling. Many outlets had an inaccurate hedline. Very few said, &#8220;we are sorry.&#8221;</div>
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<div>10. <strong>Fail to Follow Up</strong>. Not long ago, when I made a mistake and tweeted inaccurate information, I tracked down everyone who retweeted it and sent a tweet with correct information and an apology. The tools we have now allow us to do that. Were there 30 comments on an inaccurate Facebook post? Did you have 100 RT&#8217;s of an inaccurate tweet? Message each person. Yes, it takes time. Yes, when you individually contact each of those people, you build trust.</div>
<p>&nbsp;</p>
<p>Rest in peace, Joe Paterno. The AP has reported that the family says <a href="http://hosted.ap.org/dynamic/stories/F/FBC_OBIT_JOE_PATERNO?SITE=DCTMS&amp;SECTION=HOME&amp;TEMPLATE=DEFAULT">Paterno died today</a>. There will be many lessons from his life and career. These 10 lessons are drawn from my newsroom experience &#8212; decades that included my share of errors &#8212; and from watching across several hours as a false report of Paterno&#8217;s death spread and was debunked.</p>
<p>Suggestions? Do you have an example that shows how you turned this into a lesson in your newsroom? Leave a comment below, or email me carllavin@gmail.com</p>
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